Vendors

Purchase Order related Invoices

Health System and University CURRENT & PAST DUE INVOICES should be submitted to [email protected]

1. Do NOT send inquires or correspondence  to this email
2. Do NOT mail via USPS if submitting via email
3. Do NOT highlight
4. Do NOT use colored ink.  Please use Black or Blue ink
5. The Purchase Order Number is REQUIRED on the INVOICE
   1. NOTE: A valid Johns Hopkins PO# is 10 digits long, beginning with a “2” (ex: 2000000000)
   2. BLACKOUT the incorrect PO# & clearly note the CORRECT PO# (if applicable)
6. Submission of your invoice should be ONE INVOICE per PDF per email
   1. Incorrect format will NOT be processed
   2. No more than 5 PDF attachments per email
7. All (USD currency) Foreign Vendor Invoices MUST include the complete bank wire instructions on the invoice.
8. Do NOT send invoices to the individual processors.
   Invoices sent to the Individual Processors will NOT be processed.
9. Do NOT copy any other AP email address on your [email protected] submission.
10. Submit your email only ONCE and allow 30 days before requesting status from our AP Customer Service [email protected].

NON-Purchase Order related Invoices

1. Submit directly to the ORDERING DEPARTMENT CONTACT
2. We strongly suggest at the time the order is being placed, you obtain the Ordering Department Contact Name (First & Last), direct phone number, email address and shipping address.

Purchase Order related Credit Memos/Revised Invoices

Submit to [email protected]

1. Do NOT send inquires or correspondence to this email.
2. The Purchase Order Number is REQUIRED on the CREDIT MEMO
   1. NOTE: A valid Johns Hopkins PO# is 10 digits long, beginning with a “2” (ex: 2000000000)
3. Do NOT send inquires to this email
4. Reference “Credit Memo” in the Subject Line of the email when submitting your Credit Memo.
   1. It is preferred that you reference the original INVOICE NUMBER on the CREDIT MEMO.
   2. It is preferred that you additionally provide a copy of the original invoice.
5. Reference “Revised Invoice” in the Subject Line of the email when submitting your Revised Invoice.
6. Do NOT mail via USPS if submitting via email.
7. Do NOT send invoices to the individual processors
   1. Invoices sent to the Individual Processors will NOT be processed.
8. Do NOT copy any other AP email address on your [email protected] submission.
9. Submit your email only ONCE and allow 30 days before requesting status from our AP Customer Service [email protected].

NON-Purchase Order related Credit Memo/Revised Invoices

1. Submit directly to the ORDERING DEPARTMENT CONTACT
2. We strongly suggest at the time the order is being placed, you obtain the Ordering Department Contact Name (First & Last), direct phone number, email address and shipping address.

1. Submit Monthly Statement ONCE EVERY 30 DAYS to [email protected]
2. Submission is required to be an Excel Spreadsheet
3. The Spreadsheet should include ALL open Credit Memos and Past Due invoices for ALL Johns Hopkins Accounts (University, Health System & Affiliates)
4. INCLUDE the Invoice/Credit Memo Number, Invoice/Credit Memo Date, Invoice/Credit Memo Amount and Purchase Order Number on the Excel Spreadsheet
5. Please allow at least 15 business days for a response

• Provide the Johns Hopkins ordering Department your email address so they can send an invitation to request your information to be added in our database through our vendor portal.
• Once the department submits your invitation and it is approved by our Purchasing Department, you will receive an invitation to add your information in our database through our vendor portal.
• The email will come from “PaymentWorks on behalf of Johns Hopkins Enterprises”.
• You are required to validate your email before you can securely complete, save and submit your vendor registration.
• Once Johns Hopkins receives your vendor registration, we can start our review process for creating your Vendor account.
  • If required information/documentation is missing, your registration will be returned to you with specific instructions for updating.
  • Once the update(s) are completed and saved by you, please resubmit your vendor registration.
• Once your vendor registration is approved, you will receive notification from PaymentsWorks of your newly created Vendor Number.
• Once your Vendor Number is created.
  • Your invoices will be accepted for our payment process.
  • You will have access to view ALL processed invoice payments through your PaymentWorks Account.
  • You will have access to securely update your Vendor information in our database through your PaymentWorks Account.
• If you have difficulty with your Paymentworks registration and/or account updates, please contact [email protected] for further assistance.

Frequently Asked Questions by our vendors